Finland: Customer guidance

Programme 15.-16.9.2016

Thursday 15th September

08.30-09.00…….Check in
09.00-09.10…….Welcoming speech by Mikko Aaltonen, Deputy Major of the Committee for Senior Citizens’ Services
09.10-09.15…….Programme of the seminar, by moderator Mr. Jussi-Pekka Rantanen
09.15-09.55……‘Technology and ageing in an ICT society’ by Mrs. Jaana Leikas, Principal Scientist, VTT Technical Research Centre of Finland
09.55-10.40……Customer Guidance for the Elderly in Tampere
10.40-11.15…….Kotitori – home care service integrator
11.15-12.00…….Group discussions and assignments of the topics
12.00-13.15…….Lunch at Radisson Blu Grand Hotel Tammer,
Satakunnankatu 13
13.15-13.45…….Summary of the discussions and forewords to the field trip
13.45-16.15……..Field trip to Local Square ‘Kuusela’, (Nuolialantie 46, bus transportation from Tampere City Central Office Building and back)

Friday 16th September

8.30- 09.00………Check in
09.00-09.30…….How elderly services are organized in Tampere, by Mrs. Anniina Tirronen, Purchasing Manager
09.30-10.00……Supporting living at home by recent studies, by Professor Jaakko Valvanne
10.00-12.00…….Good practices in Home Care. Presentation and discussion.
12.00-13.15……..Lunch at Radisson Blu Grand Hotel Tammer,
Satakunnankatu 13
13.15-13.45……Culture and leisure services as part of the care, by Mrs. Sanni Pöntinen, Head of Museum Education
13.45-14.45……’Market’. Free time to explore good practices in the entrance hall and around Central Office Building, for example: ‘Laitetori’ (well-being technology rental shop), city’s cultural services, service-bus ‘PALI’, well-being technology enterprises)
14.45-15.30……..Summaries and discussion of the seminar, Information on the next theme ‘Technology’ in April 2017
Place: City Council Hall, Tampere Central Office Building, 5th floor, Aleksis Kiven katu 14-16 C, Tampere, Finland

Changes to programme are possible.

More information: Planning Officer Essi Mäki-Hallila, essi.maki-hallila@tampere.fi, tel. +35840 806 3192